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FAQ

Most frequent questions and answers

A cookie is a small text file stored within your internet browser, placed there by the websites you visit. Like other websites, gaiafashion.co.uk places cookies on your browser to understand more about your visit and to help us improve your experience.

Cookies help us to keep track of the items you’re looking at and what brought you here. By learning your behaviour we are able to improve the customer journey.

Below, we have listed the types of cookies we use and the functions they support.

  1. First Party Cookies (i.e. cookies set directly by Us to your device) – these are cookies our website needs to function. If they are not accepted by you, parts of the site won’t be usable. For example, the cookies are used to ensure that website pages display correctly.
  2. Marketing Cookies – we also allow selected third parties to set cookies during your visit to our website. We use these cookies to promote our partners newest products and latest collections. You may see products that you viewed on gaiafashion.co.uk  presented on other websites online. These cookies collect information about your browsing habits to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert and to help measure the effectiveness of an advertising campaign.
  3. Performance/Analytics Cookies – we use Google’s analytics  to study how customers interact with our website and to improve it accordingly. It helps us understand how many visitors we have to the website, how many times they visit and how many times they viewed specific webpages within our site. These cookies allow us to gather specific information about the pages that you visit and whether you visited GAIA more than once however we cannot use them to acquire details such as your name or address.

How can I manage my cookies?
First Party Cookies cannot be switched off, however,  you can manage your cookie preferences by changing your browser settings so that cookies are not accepted. If you choose to switch off all non-necessary cookies, please be aware that GAIA may no longer function as intended.

For more information about cookies, please visit the Information Commissioner’s Office webpage on cookies, here.

For any queries regarding your visit to GAIA, please contact us directly at [email protected]

Simple answer is no. But we can assure you that all products on our website are. 

GAIA is the platform of positivity that shines a light on the responsible brands and brands that are trying to make a change. Sometimes that’s only one collection, however we want to reward the effort an encourage them to make them even more. 

All products promoted on our website are carefully selected and almost all of them hold an official certificate of ethical production.

For more information on our selection criteria, read GAIA’s Principles

Delivery and returns are all fulfilled by our partners so for all information regarding your order, please refer to the T’s and C’s on our partners website. 

We are always searching for new ethical and sustainable fashion and beauty retail partners as well as editorial contributors who want to share their views on knowledge, on World of GAIA.  

We are currently working with Rakuten Advertising Network exclusively so if you would like to be promoted on our site you can contact us there or directly on [email protected].

If you would like to be featured on World of GAIA and inform and inspire our community on creating a more sustainable and ethical world, please contact us on our email [email protected]

It’s simple – when you click on the product you like on gaiafashion.co.uk and go through to our partners website, we are paid a pre-agreed revenue commission for any purchases you make. 

 

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